!
"" 3 !
""" , " " ( 50(834) 13.12.2007 .) " CRM- ". .
2008 !
, 2008 !
?
" / / , "" 26 (510)3.
" 8"
- 8. : , 7.7.
"" ( "") GNU Linux. 15 . Open Source . "".
CRM
, CRM. .
CRM , . .